An irate customer came into to the computer store I work at to complain to my manager that she didn’t receive the correct product— the previous day, I had helped her select a wireless router to use in her home. The customer quickly pointed me out and, after some yelling and huffing, we began to…
Client: It says my username and password don’t match.
Me: Ok. Is the caps lock on?
Me: Are you sure? Because the password has to be in all lower case letters in order for it to work.
Client: I’m not stupid. The caps lock is not on. Just tell me how to fix my computer.
Me: Ok. Look right above the number pad on your keyboard. Are any of those lights lit?
Client: Yes, all of them, but that has nothing to do with the problem.
The pamphlet that my friend had done for him was great—that’s what I want ours to be like. It had a minimal design, and it smelled like waffle batter. Of course, it was for a waffle place, so the pamphlet had spent all its time around waffles, but still… I think we can make ours smell good somehow.